Microsoft Certified Desktop Support Technician (MCDST)


Certification is the best way to show employers you have the skills for the job, trying our course for free is the best way to get started!

The Microsoft Certified Desktop Support Technician (MCDST) certification will get you started in your IT career by ensuring you have the skills to successfully troubleshoot desktop environments running on the Microsoft Windows operating system.

The MCDST will qualify you for entry level jobs in IT, and by training with us we guarantee your success at passing your exams and finding a job. If you are looking for a new career please take time to review our specially designed Career Packages

Organisations need entry level professionals to support the Windows Desktop Operating System environment. The MCDST certification validates the fundamental skills needed to enter the IT industry as a support/help desk professional. More

The desktop support technician role helps end-users be more productive with Microsoft Windows and Microsoft Office. For individuals who are ready to begin a successful career path and take advantage of job market opportunities, the MCDST certification puts them on the right track to get a job that meets increasing support services demand. The MCDST also counts as the elective for the MCSA.

The value of MCDST certification to IT professionals:

  • Validates the baseline skills needed to enter the IT industry as a support professional.
  • Helps accelerate support technician careers by providing a structured framework for learning skills.
  • Distinguishes job candidates from their peers.
  • Enhances job satisfaction through increased technical competency.
  • Provides a knowledge foundation for additional Microsoft certifications.

Are you new to IT?

Those that are new to the IT industry or are looking change or start a new career you will be interested to find out the MCTS may not be the best course to start with. Our Career Packages now offers you a job guarantee and gives you the best value for those looking to start in IT.

Or you can get free careers advice by calling 08000 213 213


Examples of job titles the MCDST will qualify you for:
Desktop Support
Help Desk Support
PC Support
Technical Support

More information on job roles here

What’s the salary for an MCDST?

The MCDST certification will help to increase your value in the workplace and qualify your IT skills. The average wage for a MCDST in the UK is £25,595 (

Around 90% of UK companies use Microsoft technologies to run their business networks, making Microsoft certifications the most valuable and recognised in the industry. For more information on salaries and the job opportunities an MCDST certification will lead to click here.

How long will it take you to study for MCDST?

You gain MCDST certification once you have passed 2 exams. If you are familiar with the Microsoft Windows platform and use operating systems, on a daily basis you should expect to take between 2-4 weeks to complete the MCDST. More

For those that are new to the IT industry or are looking change or start a new career you will be interested to find out about our Career Packages. These include our job guarantee, the best place to start. They take you from a foundation level and guarantee employment in the shortest possible time.

Courses you need to study.

To gain certification you will need to pass two exams;

17 hour(s)
13 hour(s)


How does our learning system work, guarantee results and save you money?

Our courses are presented through the internet and use the latest technologies to deliver a multi level presentational course. By using this web based technology, that simulates hardware, we are able to offer you a more cost effective learning platform.

We send you a user name and password and you will get unlimited access for the subscription period purchased. With your login details you are free to access the course from any PC with an internet connection, there are no downloads or software to slow your PC down.

You study one subject at a time and have the option to take skill assessments to fast track through the course. At the end of each subject, the course will test your knowledge and then present the next part of the course. If you need to you can go through the sections of the course as many times as you need to.

If you do get stuck or need help, you can ask unlimited questions through our instant mentoring support system. We have qualified trainers online 24/7 to guide you through the course and answer your questions.

Our certification courses will give you everything you need to pass the regulated exams, and even prepare you with exam questions and real world simulations. Once you have completed the course, let us know and you have one final test to complete to benefit form our Exam Pass Guarantee.

More information and to try the MCDST for free click here


Our online study package includes;
Flexible online course that can be studied any time, anywhere.
Flash-based instructional demonstrations applying course concepts to help students understand networking topics
24/7 Online mentor support with qualified trainers – ask unlimited questions day or night
Real time exam preparation guides – practice tests to make sure you pass your exams
Exercises that allow learners to practice in the actual application being studied
Supplied sample files include sample documents, application files, programs, and programming code that enable learners to practice with these files, enhancing the learning experience
Courses challenge the learner with a variety of question formats, including multi-step simulations, true/false, multiple choice, and fill-in-the-blank. All helping to speed up the learning process
Find-A-Word allows learners to look up an unfamiliar term in the Glossary, on the Web, or in a dictionary. In addition, it lets them find other occurrences of the term in the same course.
Instructional audio with graphics highlighting key points.
What our other customers think

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So far everything is as I would expect from an online course, just what I wanted.

Thanks "

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Once the account was open, accessing the system has been easy and the support has been responsive and helpful. The course documents and workflow was very easy to follow and helped guide me through the subjects.

Regards "

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By contact us today we will show you how to;

  • Start with a no-obligation free trial
  • Instantly improve your value in the workplace and to customers
  • Accelerate your study time with your existing knowledge
  • Use our easy to follow, simulation based courseware.
  • Pass your exams, Guaranteed!

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